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FAQ's/HELP AREA
Our FAQ's/Help area is here to assist you with questions or concerns you might have regarding shopping on our site, your order, payment options, shipping charges, customer service, contact info and more.
GENERAL INFO
Please allow 1-3 business days to process your order plus additional shipping days.
Depending on the method of shipment chosen and the time your order was placed, you should expect to receive your order within 1-14 business days.
As a secure, e-commerce-enabled website, credit card transactions and PayPal are the accepted forms of payment. All Web Store orders will be confirmed via e-mail, if an accurate e-mail address is supplied at time of purchase. Shipping arrangements will also be confirmed via e-mail.
MERCHANDISE INQUIRIES
How can I make a product suggestion?
We are interested in what items you would like to see available in the Shady Side Academy Web Store. You may send us an e-mail, with the details of your request, by using the Contact Us Form.
How can I receive a catalog?
The Shady Side Academy Web Store does not publish a catalog. We frequently are updating items on the Web Store; as a result a print catalog would be quickly outdated.
How does the Gildan youth sizing equate to youth sizes?
Gildan Youth sizes –
Youth XS 2-4
Youth S 6-8
Youth M 10-12
Youth L 14-16
Youth XL 18-20
Can I still shop at “Bruce’s”?
Bruce will continue to stock essential athletic wear with the athletic “Bruce” logo: T-shirts, sweatshirts, shorts, mouth guards, etc. All other items are sold exclusively through the Web Store.
SHIPPING INQUIRIES
What are my shipping/delivery options?
You will be notified via e-mail when your order is shipped.
Please allow 1-3 business days before your order is shipped/delivered.
We offer several shipping/delivery options:
FedEx / USPS– Standard Delivery
Delivery to Junior School
Homeroom Teacher or Parent Pick Up at Front Desk
Delivery to Middle School
Homeroom Teacher or Parent Pick Up at Front Desk
Delivery to Senior School
Pick Up at Tuck Shop or Bayard House
After your order is shipped, you should receive your order within 2-10 business days.
What are the shipping and handling costs?
U.S. SHIPPING CHARGES (Standard Delivery)
For orders totaling Include
Up to $25.00 $5.95
$25.01 -$50.00 $8.95
$50.01 -$75.00 $10.95
$75.01 -$100.00 $12.95
$101.01 -$150.00 $14.95
$150.01 -$200.00 $16.95
$200.01 -$300.00 $18.95
$300.01 and over $20.95
Every order is assessed a $3.00 handling fee.
Can I make a change to my order?
Typically, a change can be made to your order if it has not been shipped. You may send us an e-mail, with the details of your request, by using the Contact Us Form. We will make every effort to accommodate your request.
Where is my order?
You will be notified via e-mail when your order is shipped. If you have questions, please send us an e-mail by using the Contact Us Form.
PAYMENT OPTIONS
What type of payment options do you accept?
We accept the following payment options:
At this time, we are unable to accept pre-paid gift cards as a form of payment for your order, even if it has a Visa or MasterCard logo on it. We apologize for the inconvenience.
Do you offer gift certificates?
At this time we do not offer gift certificates.
Why is the site telling me that my credit card number does not match my billing address?
Our credit card security software prevents placing an order if the address that the issuing bank of your credit card has on file does not match what is entered into the "bill to" information on the site. Please note that you must enter the correct 3- or 4-digit security code number located near the signature strip on the back of your credit card. Understand that this type of security is provided for your protection. Please check with your bank to ensure that the information that they have on file for you is up to date.
RETURN/EXCHANGES
What is your return policy?
For all returns, please send us an e-mail, with the details of your request, by using the Contact Us Form
If for any reason, you are not completely satisfied with your order, you may return it within 30 days for a full refund, replacement or exchange. To help us process your request rapidly, please return a copy of your receipt with the merchandise. All returns or exchanges must be clearly labeled. Please send to the following address via FedEx, USPS or the Shady Side Academy inter-campus mail system.
Shady Side Academy Web Store
Senior School Campus
Returns/Exchanges
Tuck Shop
423 Fox Chapel Road
Pittsburgh, PA 15238
CONTACT US
David Chottiner, 412-968-3160
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